4 Tips for Conducting a Member Needs Assessment

By Corey Vaughn on October 26, 2021 at 9:59 AM

Sure, you know your association’s members, but how well do you really know them? 

Do you know about their goals, motivations? What about their career-development aspirations and special interests? 

If you want to engage your organization’s members on a deeper level, you need to understand them. A member needs assessment is a great way to get input on your member’s satisfaction with your association. It reveals how your members feel about their experience in your association. 

Topics: membership
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Launching a Nonprofit Awareness Campaign: 4 Pro Tips

By Corey Vaughn on August 17, 2021 at 4:21 PM

As the pandemic slowly begins to subside, it’s worthwhile to take stock of how far the nonprofit industry has come. Supporters have by and large been eager to help the causes they love and drive important social missions forward. Despite fatigue and uncertainty, many organizations have been able to meet (and sometimes exceed) their fundraising and engagement goals.

Topics: nonprofts
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Nonprofit Advocacy: 4 Ways to Grow Your Org’s Impact

By Corey Vaughn on July 30, 2021 at 8:42 AM

Nonprofits’ missions change the world and improve their constituents’ lives with the generous support of their donors. Nonprofits can take these goals a step further by conducting advocacy campaigns that grow their networks and mobilize supporters to take action on key issues related to their mission. Of course, advocacy campaigns aren’t planned overnight, and you’ll need to develop a comprehensive nonprofit advocacy toolkit to help your campaign find success. 

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5 Association Member Engagement Strategies

By Corey Vaughn on July 1, 2021 at 3:52 PM

Members join your association for all sorts of reasons. Many want to increase their impact in their industry or continue learning new skills, while others want to connect and network with the rest of your members. While joining reasons vary, it’s up to your association’s staff and leadership to keep members engaged long-term.

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5 Advocacy Examples to Inspire Action and Motivate Change

By Corey Vaughn on June 29, 2021 at 1:34 PM

Advocacy campaigns have the potential to make a tangible difference in the lives of everyday people. But whether it’s targeting a specific piece of legislation or bringing attention to an under-addressed issue, a well-run advocacy campaign doesn’t happen overnight.

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The Ultimate Guide to Advocacy Campaigns (+ Best Practices)

By Corey Vaughn on May 18, 2021 at 1:13 PM

Everyone can create positive change by taking action, and coordinated advocacy campaigns help like-minded individuals gather together to make a bigger difference than they could have done alone. Advocacy campaigns have evolved in recent years. New grassroots advocacy groups need to educate themselves on the core principles of advocacy work to find a voice in the public arena.

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Muster Monthly Update - March 2021

By Corey Vaughn on March 5, 2021 at 3:32 PM

February was a doozy! We saw incredible usage of our platform at the local, state, and federal levels. From products to data, we're making progress on all fronts. Read on to see how we're making progress.

Product Updates

Our team continues development work on "Muster 2.0," and we've carefully begun beta testing with select customers. This has provided valuable feedback to the development team and immediate business impact for these customers.

The CRM tool by itself has allowed one customer to build a nationwide, hyper-local advocacy campaign. They're segmenting advocates down to and across municipal districts in conjunction with custom business attributes. This means they know exactly who to activate for each step in their campaign and gives them the ability to identify super advocates within their network.

On top of great progress on our new CRM — our new advocacy and marketing platforms are coming together nicely, which you'll hear more about soon!

Data Updates

Our data team has been doing a fantastic job cultivating and expanding our local dataset to improve targeting and segmenting capabilities for customers. With this local-level data and the Muster CRM's subsequent release, users will have the hyper-local targeting for creating supporter lists and advocacy campaigns.

Wrapping Up

We're excited about rolling out Muster 2.0 in full. Thus far, the CRM beta has been a resounding success and is the first pivotal step to releasing our new platform, and we can't wait to get it to everyone.

Don't forget to subscribe to our blog to get the latest product updates from Muster!

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Muster Monthly Update - February 2021

By Corey Vaughn on February 1, 2021 at 7:35 PM

The Muster team headed into 2021 full-steam ahead — proud of everything we accomplished in 2020 amid a pandemic. We also understood there was a lot of work to be done in 2021 to serve our customers better, and one month in, we've hit the ground running. We're excited about what we have in store, from our team expanding to new product offerings, and that's the intention of this monthly addition to our blog. We'll be updating you regularly on product, data, and company news to keep you in tune with everything new at Muster. 

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What is Corporate Social Responsibility and Why is it Important?

By Corey Vaughn on December 7, 2020 at 9:28 AM

Defining it.

Corporate Social Responsibility (CSR) is a practice in which corporations can hold themselves accountable to their stakeholders, employees, customers, and the general public. By not only being conscious of their corporation's direct impact on economics, society, and the environment but also indirectly. 

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What Facebook's New Email Marketing Tool Could Mean For Nonprofits

By Corey Vaughn on September 16, 2020 at 3:33 PM

For over a decade now, nonprofits and grassroots organizations have relied on the social network giant to grow their network and spread their mission. Facebook has, over the years, continued to expand its suite of marketing tools available to businesses and organizations — from its ability to hyper-target ads to Facebook messenger allowing businesses and organizations to connect directly to their followers. Now though, Facebook is dipping its toes into the email marketing game. This past summer, a small number of Facebook business users were given access to the new tool for testing. 

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4 Strategies To Improve Your Digital Advocacy Efforts

By Corey Vaughn on August 24, 2020 at 9:22 AM

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5 Ways Associations Can Attract Younger Members

By Khalil Grant on July 14, 2020 at 8:40 AM

Active membership is vital to the success of any association. The future of association membership lies in younger members. Many associations, however, have a challenging time recruiting millennials. Most don't have the right tools or strategies to do so. So here are five ways your association can attract young members.

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6 Ways Your Association Can Celebrate Earth Day

By Cleo Dan on April 22, 2020 at 1:29 PM

On this date in 1970, Earth Day was celebrated for the very first time. Since then, people all over the world take part in honoring the Earth on this annual holiday. Today, the Muster team took some time to show our support for protecting the environment, and we hope you do too! Here are a few ways your office can celebrate Earth Day:

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COVID-19 Client Spotlight: Virginia Nurses Association

By Corey Vaughn on March 24, 2020 at 3:38 PM

(image via Virginia Nurses Association)

With the ongoing Coronavirus pandemic, we here at Muster think it is incredibly important to cover the astounding work that our clients are putting forth. Many represent healthcare workers who are facing this pandemic head on. One such being the Virginia Nurses Association (VNA) based out of our hometown of Richmond, Virginia.

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Member Engagement During Social Distancing

By Corey Vaughn on March 17, 2020 at 3:44 PM

We are in unprecedented times. In the face of COVID-19, much of the world has come to a standstill. To maintain the health of our colleagues, friends, families, and loved ones we are forced to practice social distancing. It is, in fact, our duty. For many organizations, this has brought incredible disruption to operations not just for you but for your members as well.

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The Top Fundraising Software Options for Nonprofits

By Corey Vaughn on February 20, 2020 at 2:08 PM

(Updated 2/17/2020)

For nonprofits, fundraising is an essential action and another form of advocacy for your supporters to take part in. That's why we felt compelled to put together this list of tools that can truly power your donations.

There are plenty of software options that can simplify and enhance your nonprofit's fundraising operations. The amount of choices can be overwhelming — so we’ve compiled a small list of top fundraising software options, providing an overview, key features, and pricing.

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Does Your Nonprofit Have The Right Advocacy Content On Its Website?

By Corey Vaughn on December 16, 2019 at 2:07 PM

Having well built, updated advocacy content on your nonprofit's website is essential to ensuring your members are knowledgeable and equipped to engage in grassroots advocacy for your organization. It not only reinforces your value to members but also positions you as a leader in your space.

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How To Increase Nonprofit Email Marketing Engagement

By Ash Salleh on November 7, 2019 at 1:45 PM

[This is a guest post from our friends over at CampaignMonitor]

When thinking about how to improve their email marketing engagement, nonprofit marketers look at their email metrics. They analyze a wide range of data to determine opportunities for improvement.

This is a proven strategy. After all, analytics is—and will always be—crucial nonprofit email marketing and email marketing as a whole.

That being said, marketing is often about thinking outside the box. As a nonprofit marketer, you should always seize your opportunity to use new ideas and techniques. And improving email marketing engagement is no exception.

In addition to analytics, there are other ways for you to improve your email marketing metrics.

Enter nonprofit email marketing benchmarks.

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10 Ways to Prepare for the State Legislative Session

By Cleo Dan on October 30, 2019 at 2:55 PM

Associations have powerful potential to change local, state, and even federal policies through the collective voice of their supporters and nonprofit advocacy. An association's public policy strategy and grassroots advocacy should go hand-in-hand 

Here are 10 things an association should do to prepare for the state legislative session: 

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How Location-Based Data Affects Online Advocacy

By Cleo Dan on October 22, 2019 at 12:07 PM

"The problem of figuring out who represents a given citizen is tougher than you might think", the Sunlight Foundation suggest (in this blog post). For organizations and lobbyists looking to determine which legislators represent their constituents, location-based data is the engine of the constituent matching machine. When it comes to advocacy software, the technological parameters behind the platform directly influence the accuracy of constituent matching. Constituent matching becomes 

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A Beginner's Guide To Nonprofit Storytelling

By Corey Vaughn on October 8, 2019 at 3:04 PM

“Stories constitute the single most powerful weapon in a leader’s arsenal.”
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Why You Should Be Using Patch-Through Calls In Your Advocacy

By Corey Vaughn on September 13, 2019 at 10:56 AM

In 2019 it seems as though there are endless ways for constituents to engage with elected officials — some representatives going as far as having live Facebook and Instagram streams where they can chat, take questions, and learn more from their constituents. For nonprofit professionals or organizations, who have to engage supporters in grassroots advocacy the de facto choice is often emailing legislators. Which makes sense, it’s an easy ask from supporters and with advocacy software you can have a form message locked and ready to go while capturing great analytics. I ask you this though, when was the last time you ran a patch-through call campaign? Find out below why using more patch-through call advocacy campaigns may improve your efforts and yield better results for your organization. 

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Better Facebook Profiles For Better Grassroots Advocacy

By Corey Vaughn on August 13, 2019 at 1:58 PM

It’s no secret how pivotal social media, especially Facebook, is to a successful grassroots advocacy campaign and more often than not it's going to be how someone who isn't a member of your organization finds your advocacy campaign. And while tracking pixels, targeted audiences, ads, and boosted content are important — there are fundamental practices that get overlooked that can up engagement rates and the efficacy of your advocacy.

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5 Reasons to Visit Muster at ASAE Annual

By Muster Staff on August 7, 2019 at 11:35 AM

Are you headed to ASAE Annual? So are we! Whether your association is already a partner of ours or interested in exploring a different digital advocacy provider, we’d love to learn about how you engage in advocacy. Here are 5 reasons why you should stop by Muster's booth and meet our team:

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ASAE Annual Meeting 2019: 10 Things To Do In Columbus

By Muster Staff on July 25, 2019 at 11:40 AM

Fun Fact: Columbus, Ohio is known as “The Discovery City”...

which you’ll be doing a lot of while you’re there for ASAE’s 2019 Annual Meeting. Every year thousands of association professionals and industry leaders muster up (yes, we're not above terrible puns here) to exchange strategies, best practices, and most importantly discover new things. And while we think it’s important for you to come see the Muster team at booth 1332 on the tradeshow floor — it’s also important you get out and experience the wonderful city in the heart of Ohio. So we’ve compiled a list of 10 amazing things you should check out during your time in Columbus.

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The Nonprofit Summer Guide: 4 Member Engagement Ideas

By Muster Staff on May 23, 2019 at 3:06 PM

Warm weather, sunshine, and patriotic holiday weekends are upon us - it’s official, summer is just around the corner. Summer months also symbolize the end of many state legislative sessions, bringing about a slower-paced work environment and a renewed opportunity to debrief and prepare for the fall. The summer gives us an opportunity to reflect about the first few months of the year, assess what member engagement strategies have been effective and rework plans before autumn arrives.

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3 Advocate Targeting Tips for Nonprofit Marketers

By Muster Staff on May 2, 2019 at 11:32 AM

Content marketing is a marketing tactic that involves the development and distribution of content that appeals to your target audience. For marketers at an advocacy organization, the key to successful content marketing is found in the deep understanding of what both concerns and motivates the group’s supporters to take action.   

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6 Ways your Chamber of Commerce Can Celebrate Earth Day

By Muster Staff on April 16, 2019 at 3:08 PM

On April 22 1970, Earth Day was celebrated for the very first time. Since its inception, Earth Day has evolved into a holiday in which people all over the world honor the Earth and focus on environmental protection. Here are a few ways your Chamber of Commerce can celebrate Earth Day:

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4 Ways to Track and Prove ROI on Advocacy Software

By Alex Schettine on April 3, 2019 at 4:24 PM

Nonprofits of all types are constantly seeking new ways to prove to their membership the value that they yield from their member dues. Advocacy software provides a great way to prove clear cut member value in a quantitative manner. Below we’ve shared simple and helpful ways to extrapolate the member value you gain from the analytics of your advocacy campaigns.

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4 Key Ways to Promote Advocacy: Lessons from the Chamber of Digital Commerce

By Cleo Dan on March 20, 2019 at 1:54 PM

When it comes to effective government relations and working with lawmakers, the Chamber of Digital Commerce is a great example of a trade association that has become an influential voice in its industry through member-driven advocacy. The chamber was founded in 2014 and received its 501(c)6 designation from the IRS shortly thereafter. In the five years since its establishment, the association has become the leading voice of business advocacy for digital currencies and blockchain technology1.

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How to Be More Productive at Your Association

By Muster Staff on March 14, 2019 at 11:58 AM


  • 9:30 AM - Meeting
  • 10:45 AM - Scheduled Call 
  • 12 PM - Lunch
  • 1:30 PM - Software Demonstration 
  • 3:00 PM - Off-Site Visit/Meeting
  • 4:45 PM - Scheduled Call 

If your typical day in the office resembles anything like the schedule above, it can be hard to find the time to accomplish important tasks. Between meetings and travel, finding the time to get things done can present a challenge. Luckily, there's so many technology tools to integrate into your daily schedule to save time and become efficient at what you do in your association.  

Regardless of budget, staff size, or issue area, utilizing savvy, cost-effective technology within your association will boost your productivity and help you maintain focus, helping to propel your association’s vision into reality.  

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3 Tips to Engage Members in Online Advocacy

By Cleo Dan on February 13, 2019 at 4:03 PM

An online advocacy initiative is only as successful as the advocate engagement strategy motivating supporters to participate. Encouraging grassroots involvement requires an approach that speaks to supporters who may feel different levels of concern regarding the issue. For example, your organization likely has supporters who feel like their policy input doesn't matter and also advocates who have become evangelists through their constant contributions and support.  How does an association overcome this disconnect and motivate someone to participate in the legislative process? 

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The Advocacy Microsite: 3 Tips to Generating a Grassroots Cornerstone

By Cleo Dan on January 15, 2019 at 10:50 AM

The rise of online advocacy can be attributed to the digital age in which we live. While our focus at Muster is in the development of advocacy software, grassroots tools are one piece of the puzzle required to build a campaign that spreads awareness. The key to effective digital advocacy revolves around integrating your grassroots advocacy software into a broader online advocacy strategy. Depending on the focus of the advocacy initiative, microsites can be a key component to expanding influence and inspiring civic engagement.

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Grow Your Membership: 7 Ways to Turn Advocates into Members

By Jake Fabbri on December 11, 2018 at 2:13 PM

This guest post is by Jake Fabbri of Fonteva

No matter if you’re part of a nonprofit or trade association, you know how vital it is to your continued success that you attract and retain members.

Your members are the people who keep your organization going: they attend your events, advocate for your cause,1 and finance your projects with their dues, merchandise purchases, and donations.

But they’re not your only supporters: you also have your army of advocates on your side. They’re the ones calling senators, tweeting at representatives, and signing petitions for your cause—and they’re especially important in the age of digital advocacy!

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3 Tips to Influencing Policy at the Local Level

By Cleo Dan on October 25, 2018 at 3:03 PM

From City Council to Congress, there are thousands of elected officials across the country holding public office in various levels of government. Advocacy organizations and associations often "think big" and focus their grassroots efforts on influencing federal policy. However, it is also important that mission-driven groups also consider the impact of policy work on both a state and local level. Local legislators are often more accessible than members of Congress (due to the scope of their legislative work), transforming even one grassroots connection into a powerful point-of-contact. At Muster, we've had the fortune of witnessing many incredible associations and advocacy groups effect change in cities, counties, and in state legislatures nationwide. Below are some tips to get the most out of grassroots advocacy at the local and state levels: 

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3 Things to Consider Before Taking a Public Stand

By Muster Staff on October 23, 2018 at 2:34 PM

Whether or not your business or organization’s leadership has chosen to publicly participate in the political arena, your team should be monitoring the latest political developments in order to determine if engagement would be beneficial - or necessary - at any point. In the current political climate, it is more important than ever for your organization to be proactive about preparing statements regarding relevant issues (especially in the event that your organization is involuntarily brought into public dialogue). Here are three tips to consider before taking a visible stand:

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5 Ways to Use Social Media to Support a Digital Advocacy Campaign

By Corey Vaughn on September 13, 2018 at 11:40 AM

The sun rises in the east and sets in the west. Water is wet. Social media trends come and go. These are three undeniable truths. So, in 2020, how does one use social media to support their advocacy campaigns? Is it feasible? While trends change, we have five sound strategies that you can use today, and beyond to ensure your advocacy thrives on social media channels.

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2 Tips to Prepare for Midterm Elections as an Advocacy Group

By Cleo Dan on August 9, 2018 at 2:46 PM

“Don’t boo, vote” - the legendary words of former President Barack Obama have gained renewed relevance in today’s political climate. With midterm elections closely approaching us in November, nonprofit advocacy groups (with 501(c)(3) status) should commit to remaining steadfastly nonpartisan and focus efforts on voter outreach and candidate education.

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Why List Segmentation is Key for Data-Driven Advocacy

By Cleo Dan on August 3, 2018 at 3:27 PM

In today’s technologically-driven world, data is king. Data collection reigns over decision-making in most industries, but provides particularly exciting opportunities for organizations (such as nonprofits, companies, associations, etc.) to gain deeper insight into their stakeholder base and leverage this knowledge. Untapped data serves no purpose, but exploring data through list segmentation and analysis provides actionable insights into the behavior and properties of stakeholders. In turn, this understanding leads to smarter advocacy, increased engagement and overall greater impact. 

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How companies benefit from mobilizing citizen advocates

By Khalil Grant on June 20, 2018 at 11:23 AM

Major companies are turning towards advocacy after facing increased pressure to get involved in social and policy issues. According to Public Affairs Council, over 60% of the 92 companies surveyed said that they have been pressured to get involved in social issues, with 74% indicating that pressure will continue to trend up. Whether it be human rights, environmental sustainability, and education, businesses are shifting their business model to a more socially responsible one. As a whole, the world is becoming more and more data-driven. Here are three reasons why private companies should harness the power of digital advocacy:

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3 Ways to Keep Members Engaged in Advocacy During the Summer

By Cleo Dan on June 12, 2018 at 9:51 AM

Member enthusiasm in your trade association's public policy platform will likely pique between December and April when both state and federal legislatures are active. However, a solid member engagement strategy should include strategic contact year-round, particularly in terms of maintaining membership interest in your association's advocacy initiatives. Below we've outlined several ideas you can use to promote your organization's advocacy positions during the summer months:

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3 Signs You Should Invest In Advocacy Software for Member Engagement

By Cleo Dan on May 8, 2018 at 11:02 AM

Most professional trade associations are equipped with association management software (AMS) to streamline their contact management operations. From collecting dues and membership records to event management, a good AMS is a useful tool membership-based organizations. Association management software can alleviate pain points associated with organizing membership online, but an AMS doesn't provide member engagement opportunities to the same degree as an advocacy platform.

Membership engagement requires strategic planning and continuous nurturing- whether through events, email messaging, social media interaction or personal outreach. The often-overlooked area of membership engagement comes in the form of advocacy software. Implementing a strong advocacy program with a special focus on involving your membership will strengthen membership engagement by connecting members with your association. Below are 3 signs that show that your organization should invest in advocacy software: 

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Evaluating Advocacy Software? Here's a Checklist

By Muster Staff on May 7, 2018 at 2:49 PM

Advocacy software is a key puzzle piece to assembling a modern government relations program. With a variety of different digital advocacy tools on the market today, it can be overwhelming to review each advocacy product thoroughly in order to make the right decision that fits your organization’s needs. If you are among the decision-makers evaluating from which advocacy vendor your organization will purchase advocacy software, consider the following 5 factors:

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What’s Next for Private Sector Political Advocacy 

By Cleo Dan on March 19, 2018 at 2:20 PM

As the early months of 2018 unfold, it’s evident that citizens are embracing their constitutionally-protected right to grassroots lobbying. Empowered citizens are giving rise to a tidal wave of political activism through marches, protests, social media movements and grassroots organizing. Just as citizen-to-citizen advocacy is undergoing dramatic transformation thanks to technology, political advocacy in the private sector is adapting to the current activist landscape as well. Companies are increasingly under pressure from consumers to engage in social policy dialogue. Here are 4 trends we expect to see shaping how companies engage in advocacy in 2018:

1. C-Suite Advocacy. Companies who embrace political engagement as a function of their social responsibility will need to approach advocacy from multiple angles. As this article in the Nonprofit Quarterly points out, CEOs are recently taking public stands on political issues - which is revolutionary. Historically, corporate political involvement has been conducted through traditional lobbying and in the halls of government. However, the changing role of advocacy - in both practice and importance - is invigorating C-suite participation in private sector activism.

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3 Tips to Amplify Online Advocacy Efforts

By Cleo Dan on March 7, 2018 at 10:33 AM

Online advocacy tools are revolutionizing the way that associations and advocacy groups engage their supporters in the political process. Organizations are increasingly adopting online advocacy services to enable their supporters to voice their opinions through online campaigns. Sending an elected official an email, connecting with a legislator via Twitter or calling a decision-maker through an online campaign are all types of online advocacy. Regardless of the type of advocacy campaign, below are three tips you can use to amplify the grassroots reach of your initiatives:

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Starting a Social Media Strategy for Associations

By Khalil Grant on February 7, 2018 at 2:18 PM

Image source: unsplash.com

Social media provides many opportunities to amplify an association's messaging. Developing a solid social media strategy is great way to focus on your advocacy objectives while reaching supporters and rallying them around your advocacy goals. Many associations have social media accounts, but don't use them effectively and do not have a streamlined, coherent strategy to engage with their audience online. 

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3 Most Important Analytics to Monitor in Grassroots Advocacy Campaigns

By Khalil Grant on January 4, 2018 at 11:04 AM

Let’s say you’ve organized your membership list, activated your advocates utilizing a digital advocacy platform and sent an online Action Alert. The last step is to examine the progress of your grassroots advocacy campaign and measure its success. But how do you know which metrics to analyze? This blog post outlines three important metrics to monitor as you grow your grassroots advocacy campaign. 

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Corporate Advocacy: When is Grassroots Engagement Right for Companies?

By Cleo Dan on December 13, 2017 at 10:09 AM

Traditionally, companies join relevant trade associations and count on the association's government relations team to lobby for their business interests. Trade associations play an integral role in educating lawmakers and guiding sensible policy creation. For a corporation or other type of business, a potential drawback of relying solely on trade association policy engagement is the risk that specific business interests will not be addressed (Source: this eBook by Lee Drutman). Trade associations generally develop policy positions through the input of members - thus, if only one company encounters an issue hindering business that similar firms are not facing, a trade association’s policy priorities may not include that company’s hurdle in order to focus on policies that impact the association's industry. 

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3 Reasons to Buy Advocacy Software

By Jake Belvin on December 6, 2017 at 2:04 PM

A successful grassroots advocacy campaign involves multiple moving parts, but advocacy software can be a valuable addition to any legislative strategy. Making it easier to get members engaged and keep them engaged allows the entire organization to have bigger voice. This bigger voice means more influence on elected officials and impacting public policy that favors your organization. Below are three reasons your organization should consider purchasing advocacy software: 

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4 Things Nonprofits Can Learn From Patagonia’s Activism

By Cleo Dan on November 8, 2017 at 11:35 AM

Photo by Eric Ward on Unsplash

Nonprofits engaging in advocacy should look to Patagonia’s involvement in grassroots and political activism as a leading example of a civic-minded company. Revered for its outdoor gear and apparel, Patagonia has also built an impressive reputation as an environmental champion. A self-described “Activist Company”, Patagonia has proven its commitment to environmental causes for decades (according to this article, Patagonia has hosted grassroots trainings for 20 years!) In recent months, Patagonia has emerged as a trailblazer in the defense of public lands through the use of digital advocacy tools. With the aid of online advocacy, Patagonia inspired civic engagement among like-minded citizens by empowering them through political participation. Here are four things nonprofit organizations can learn from Patagonia’s remarkable environmental activism:  

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4 Ways a Chamber of Commerce Can Provide More Value To its Membership

By Corey Vaughn on October 16, 2017 at 2:09 PM

A Chamber of Commerce offers many substantial benefits to its membership. Scroll down to learn about four value propositions offered by Chambers of Commerce to its members, and how these member-focused opportunities often result in positive outcomes for the organization as well. 

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5 Ways Your Nonprofit Can Generate Non-Dues Revenue

By Khalil Grant on September 27, 2017 at 9:02 AM

For many small nonprofit organizations and associations, revenue generated from membership dues is nearly 50% less than top associations (source: Here). Because small organizations may have a limited audience to collect dues from, non-dues revenue is essential. Non-dues revenue is money that is made by an association that is not a membership fee. Collecting non-dues revenue can be difficult for small associations because of the challenges they face to support programs that could become a source for non-dues revenue. However difficult creating such programs may be, it is beneficial to diversify your organization’s revenue stream.     

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Infographic: Digital Trends in Lobbying and Advocacy

By Corey Vaughn on August 17, 2017 at 3:45 PM

It's undeniable that digital tools are more and more having an incredible impact on influencing public policy and on the government relations profession. From nonprofit staffs to lobbyists and everyone in between, the adoption of digital tools and strategies has proved valuable in shaping legislation and regulations. They have also applied data and analytics to a field once left up to hoping a meeting went well. Now nonprofits, associations, and government relations professionals can understand where their supporters lie, how many messages are going to legislators, and use that as proof of efficacy.

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Muster Opens New Office in D.C. Area!

By Muster Staff on July 25, 2017 at 11:49 AM

Muster is pleased to announce the opening of a new office space in Arlington, Virginia. Expanding into the greater D.C. area opens a new and exciting chapter for the team as the company grows its presence around the beltway. 

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Video: Strategies to Grow an Advocacy Network

By Cleo Dan on July 12, 2017 at 3:12 PM

In the third episode of our mini-series, "How to Grow Your Grassroots Advocacy Network", our guest, Brian Cannon, Executive Director of OneVirginia2021, discusses the basics of lobbying and how branding influences grassroots advocacy. Brian brings over a decade of experience in non-profit leadership, community building, fundraising, and bipartisan advocacy for state policy issues. Click below to view the second installment of a three-part web series:  

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How to Embed an Action Center for Online Advocacy

By Muster Staff on June 21, 2017 at 10:08 AM

Muster's legislative Action Centers are clean, intuitive advocacy hubs for citizens to connect with elected officials. Depending on how your association circulates an Action Center, your team may be interested in embedding the Action Center on a landing page, or elsewhere on your website. 

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Offline and Online Tactics to Grow Your Advocacy Network

By Muster Staff on June 6, 2017 at 11:16 AM

In the second episode of our video mini-series, "How to Grow Your Grassroots Advocacy Network", our guest, Brian Cannon, Executive Director of OneVirginia2021, discusses online and offline tactics nonprofits can use to grow a political advocacy network. Brian brings over a decade of experience in non-profit leadership, community building, fundraising, and bipartisan advocacy for state policy issues. Click below to view the second installment of a three-part web series: 

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Muster is a CAE Approved Provider!

By Cleo Dan on May 25, 2017 at 12:00 PM

Muster is pleased to announce it has been formally accepted as a Certified Association Executive (CAE) Approved Provider by the ASAE: The Center for Association Leadership. As a CAE Approved Provider, Muster will offer in-person and self-study educational programs in accordance with CAE policies. 

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How to Leverage Facebook to Promote Your Advocacy Campaign

By Corey Vaughn on May 9, 2017 at 11:03 AM

Facebook in 2020 is still at the heart of social interactions online. With the continued evolution of the social network, there remain many reasons for your organization to engage with people. Nonprofits have seen great success leveraging Facebook for donation campaigns, and the same is true for advocacy campaigns. We're going to talk about ways to leverage the largest social network on earth to drive results for your advocacy campaigns.

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Video: The First Steps to Growing Your Grassroots Advocacy Network

By Muster Staff on April 25, 2017 at 12:02 PM

In the first episode of our video mini-series, "How to Grow Your Grassroots Advocacy Network", our guest, Brian Cannon, Executive Director of OneVirginia2021, lays out the key steps to building a supporter base. We were so honored to speak with Brian about this topic, who is truly an expert in the subject matter! Brian became the Executive Director of OneVirginia2021 in January 2015. He brings over a decade of experience in non-profit leadership, community building, fundraising, and bipartisan advocacy for state policy issues. Click below to view the first installment of a three-part video series: 

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Meet Muster: Get to Know Corey

By Muster Staff on April 11, 2017 at 11:49 AM


If you've perused Muster's case studies or marketing materials, you've admired the graphic design work of Corey Vaughn. He has been a creative force on Muster's team for nearly a year. Corey studied Creative Advertising at Virginia Commonwealth University and keeps Muster's branding on point. Here are a few fun things to know about Corey: 

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Meet Muster: Get to Know Khalil

By Muster Staff on April 10, 2017 at 3:26 PM

If you attended Muster's first annual "Civic Engagement and Advocacy Panel", you may have met Khalil Grant. He has been an integral member of the Muster team for over a year now. A Virginia native, Khalil studied Creative Advertising at Virginia Commonwealth University and is a key player in driving Muster's operations forward. Here are a few fun facts about Khalil: 

Topics: muster
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Top Bill Tracking Software for Nonprofits

By Cleo Dan on April 6, 2017 at 11:16 AM

Updated 12/12/2019 to reflect new additions to the market

When paired with grassroots advocacy software, a legislative tracking service can empower your team with the digital tools to take a comprehensive approach to advocacy strategy. Legislative tracking software allows users to follow the legislative journey of bills that are of interest to them. We've compiled a list of legislative tracking services that your organization can use in conjunction with Muster's robust advocacy communications tools:

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This method will change the way you write advocacy messaging

By Cleo Dan on March 23, 2017 at 11:23 AM

Authors swear by the Snowflake Method, a structured way to design and write novels. Advocacy campaign strategists and communications directors can draw lessons from this creative thought process to develop cohesive language supporting an advocacy campaign. We break down the Snowflake Method and apply each step to issue-advocacy messaging creation: 

Topics: advocacy
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How to Write Compelling Language for an Advocacy Campaign

By Cleo Dan on March 2, 2017 at 10:28 AM

Creating compelling language for an advocacy campaign is an exercise that can be supported by a communications framework. We've put together a brief overview to help you create interesting, goal-oriented advocacy content so can support your advocacy mission.

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These are the top trends that will change how political advocacy works in 2017

By Cleo Dan on February 14, 2017 at 9:15 AM

A tumultuous election year, a change in administration, unparalleled global activism and the rise of new media have all contributed to the way that political advocacy is conducted and affects policy. As 2017 unfolds, individual citizens, organizations, and even for-profit companies are speaking out on social issues and engaging in various forms of advocacy. Here are 5 trends we expect to continue to develop throughout the year:             

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5 Ways to Use Advocacy Software (That Isn't Creating Advocacy Campaigns)

By Cleo Dan on January 12, 2017 at 2:25 PM

Technology has transformed how advocacy campaigns are developed and implemented. Equipped with digital advocacy tools, nonprofit organizations and associations are able to extend their sphere of influence beyond the communities they serve, by reaching citizens all over the US through online programs. Advocacy software fills the void of government relations in the digital space, but how else can advocacy software be used? The unique features offered by advocacy service providers can be applied in many areas of association operations, take a look at several examples:

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4 Things to Remember When Choosing Association Management Software (AMS)

By Jimmy Lenox on December 8, 2016 at 3:30 PM

Through our work with trade associations and nonprofit organizations, Muster has learned much about different association management software (AMS) and membership management software (MMS). Many associations use an AMS or MMS to streamline their organizing, event planning, communicating, and financial reporting efforts.

Topics: associations
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Tips for Association Leaders on Cultivating a Great Work Environment

By Cleo Dan on November 24, 2016 at 11:00 AM

Globetrotters travel the world to chase adventure and immerse themselves in different languages and cultures. Just as travelers look to visit countries with vibrant and welcoming cultures, associations should cultivate an inspiring and engaging culture within the office to attract top association talent. We've compiled a few tips to help your association work towards cultivating a positive, inviting, and productive office environment for staff.   

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6  Factors Association Advocacy Has in Common with Political Campaigns

By Cleo Dan on November 8, 2016 at 9:30 AM

In many ways, legislative advocacy efforts conducted by a trade association mirror the operations of a political campaign. Both association advocacy initiatives and political campaigns share the goal of influencing an outcome that is ultimately decided by a group of political stakeholders: associations look to legislators to vote a certain way on a piece of legislation and political campaigns rely on citizens to vote for a particular political candidate. As such, government relations professionals can draw upon the experiences of those involved in political campaigns to shape their political advocacy strategy. Here are 6 functions that both political campaigns and association political advocacy outreach share in common:

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4 Basic Ways to Clean Up Your Association Membership Contact List

By Cleo Dan on October 27, 2016 at 3:00 PM

Maintaining your association's membership list is often one of the most complicated aspects of running the membership side of an association's day-to-day operations. Keeping your association membership list "clean" is necessary, and will save time and resources as your association grows. We outline 4 simple tips to help your association streamline contact list management:  

Topics: associations
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Is Digital Advocacy Right for Your 501(c)3 Organization?

By Corey Vaughn on October 13, 2016 at 11:04 AM

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4 Reasons Chambers of Commerce Should Adopt A Digital Advocacy Strategy

By Corey Vaughn on September 29, 2016 at 1:30 PM

Chambers of Commerce represent the many business owning voices of a community (or state), and with such economic responsibility, it is important that chambers have the ability to advocate on behalf of their members. The U.S. Chamber of Commerce designates an entire section of their website to advocacy, including examples of regional chambers and their experience with public policy initiatives- take a look here. Digital advocacy tools give a Chamber of Commerce the ability to do just that. Below are just a few of the key reasons why a Chamber’s should design and implement a digital advocacy strategy:   

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Association Advocacy in an Election Year

By Cleo Dan on September 13, 2016 at 10:30 AM

Just weeks away from the 2016 presidential election, political campaigns and citizen advocacy groups are ramping up efforts to support their preferred presidential nominee. As a tax-exempt organization, what is an association’s role in an election year? How can 501(c)(6) trade associations and other membership organizations engage in political elections?

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We're Hiring: Seeking Senior Software Developers

By Cleo Dan on August 31, 2016 at 4:30 PM

Muster is searching for creative, resourceful, and experienced developers to join our growing team!
Topics: SaaS
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3 Ways Grassroots Advocacy Software Can Strengthen Your Community

By Corey Vaughn on August 26, 2016 at 3:00 PM

How do grassroots advocacy software and community advocacy intersect? As a leader or member of an organization you know that, more important than anything, are the community members that care about your cause. They’re the ones who help put in the footwork to make a positive change happen, especially in grassroots advocacy. It can be difficult to get your community engaged especially when you need them the most. That’s where the wonders of grassroots advocacy software come in:

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How to Solve the 3 Biggest Hurdles with Association Member Engagement

By Cleo Dan on August 11, 2016 at 3:30 PM

A solid membership engagement strategy is a core function of any member-based organization. Associations thrive on the support and involvement of the individuals, businesses and organizations they serve. Engagement is a two-way street, and relies on developing a genuine and reciprocal relationship between your membership and your association. When an association lacks a connection with its base, the association loses its power as a member-based organization. 

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ASAE Annual Meeting: 7 Tips for Association Professionals

By Cleo Dan on July 26, 2016 at 3:30 PM

Attending the ASAE Annual Meeting & Exposition Annual Meeting & Exposition? We'll see you there soon! August will be here before you know it. 

Association executives, directors, and other association professionals gather at the ASAE Annual Meeting every year to learn about new association technology tools and attend educational seminars for professional development. If you are an association leader attending the ASAE Annual Meeting, take advantage of this amazing event which offers great opportunities to advance your organization's mission by checking out the newest technologies on the market and learning from your peers. 

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How Location-Based Data Can Affect Political Advocacy: “Geocoding” versus “ZIP-to-District Matching”

By Cleo Dan on July 7, 2016 at 11:00 AM

"The problem of figuring out who represents a given citizen is tougher than you might think", the Sunlight Foundation suggest (in this blog post). For companies and organizations with a need to determine what legislators represent their constituents, location-based data is the engine of the constituent matching machine. In terms of political advocacy software, the technological parameters behind the platform directly influence the accuracy of constituent matching. 

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Demystifying DMARC and What Nonprofits Should Know About this Email Protocol

By Cleo Dan on June 30, 2016 at 11:00 AM

Recently, email service providers adopted a new protocol as a best practice for email protection: Domain-based Message Authentication, Reporting & Conformance (DMARC). This new security policy works by ensuring that emails coming from a domain that publishes a DMARC policy (i.e., @Yahoo!, @Gmail, @Hotmail, etc.) also originate from an email service provider who publishes a DMARC policy for their domain and NOT through a third-party server.

Topics: email digital
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5 Productivity Tools for Association Executive Directors

By Cleo Dan on June 23, 2016 at 12:18 PM

As an association leader or executive director, your responsibilities are widespread and integral in driving your mission forward. If your association is looking to streamline internal processes and become a more effective, future-oriented organization, look to technology. The marketplace for association software and other technology tools is seemingly endless.

501(c)6 organizations operate within a wide fiscal spectrum. Large, national associations may enjoy multimillion dollar budgets, while small, state, and local level associations (which are just as an important for American citizens) may be bound by a tight budget.  Regardless of budget, staff size, or issue area, utilizing savvy, cost-effective software within your association will boost your organization’s productivity and assist your staff maintain focus and effectiveness, helping to propel your association’s vision into reality.  

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[Infographic] The New Advocacy Landscape

By Corey Vaughn on June 22, 2016 at 4:09 PM

Broadly defined as any organized effort to influence public perception/the policymaking process/particular legislators, political advocacy is evolving. New media platforms, social media channels, and smart mobile devices have together transformed the way that citizens connect with their representatives, reinventing how constituents can participate meaningfully in the legislative process. 

For more resources on advocacy and outreach strategy, visit our Political Advocacy Resources Center

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3 Tips for Managing Your National Association’s State Chapters

By Nick Howe on June 16, 2016 at 12:00 PM

Many nationals associations have main headquarters focused on federal-level advocacy and work closely with different state and local chapters dispersed around the country. This “business model” is an effective way to spread your association’s messages from coast-to-coast. Many of today’s largest associations are structured this way. If your association maintains a national headquarters and extends its mission through state-level chapters, here are 3 tips to best manage your affiliate organizations:

Topics: associations
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How Associations Can Drive Policy Progress in a Polarized System

By Cleo Dan on June 14, 2016 at 4:53 PM

In an election year rife with partisanship, media mayhem, and emotional public reactions to both the Democratic and Republican (presumed) presidential nominees, what can trade associations do to drive advocacy progress in the current political landscape? Focus on policy.

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6 Steps to Getting Your Nonprofit to Embrace New Technology

By Abby Curcio on June 9, 2016 at 12:05 PM


Many nonprofits struggle to keep up in today’s ever-changing technology environment. However, even when organizations suffer glaring inefficiencies, investing in new technology to alleviate these issues is rarely a top priority. Your Board might argue that the learning curve for adopting new technologies is too steep or that your organization has exhausted its budget. After all, nonprofits have limited resources and Boards are quick to shoot down any investment that will not provide an immediate benefit to members. Improving your backend systems will lighten your staff’s workload and allow them to focus on the programs and projects that your members value. Presenting a comprehensive, well-thought-out proposal will force your Board to take you seriously and help you prepare for any objections. However, writing a formal proposal is a huge undertaking and many don’t know where to begin. Here are six steps to take: 

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How Social Media is Redefining Advocacy [Infographic]

By Corey Vaughn on June 8, 2016 at 12:27 PM

There is a growing trend among advocacy organizations and Government Relations Professionals to incorporate social media as part of their digital strategy. In fact, a strong digital advocacy strategy often includes social media as a cornerstone of engagement. Social media can support
your advocacy campaign by extending the reach and influence of your mission-critical
agenda. Pushing your messaging out efficiently online will work to amplify public exposure
around your grassroots campaign. Take a look at these social media advocacy trends the Muster team has curated. 

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Grassroots Advocacy 101: A Guide for Those New to Political Advocacy

By Corey Vaughn on June 7, 2016 at 1:00 PM

Among nonprofits and organizations that practice government relations, grassroots advocacy is a ubiquitous term. While aware of the term, the average person on the street may not understand the complexities of grassroots advocacy. Developing campaigns that build awareness, capture supporters, and create political change is no easy task. Nonprofits, civic groups, and more work tirelessly to empower their supporters to make their voices heard.

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How to Benchmark Your Nonprofit's Advocacy Messaging with Analytics

By Cleo Dan on June 3, 2016 at 10:00 AM

In a report published by the technology “thinktank”  Lincoln Initiative, innovators state that “if organizations don’t embrace a digital and analytics oriented strategy, their respective issue...will be left behind”. If your organization is not incorporating data (and analysis) to inform its staff’s decision-making process on advocacy strategy, it’s time to start. Digital advocacy efforts that lack a way to track and measure advocate engagement, email data, and other important metrics hinder your government relations team from making informed or strategic decisions. In a data-driven world, the analytics behind digital advocacy efforts are nearly as important as the initiatives themselves.  

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3 Ways to Increase Nonprofit Donors and Contributions

By Nick Howe on June 2, 2016 at 11:30 AM


Fundraising. Let’s be honest -- fundraising can be difficult, it can require many phone calls and serve up a fair amount of rejection. You may have to reach out to potential nonprofit donors while they are at home or at work, and ask them to donate when they would rather not be on the phone with you. It can be a very impersonal and machine-like process if handled incorrectly, and one that can influence how your nonprofit donors percieve your organization. However, fundraising is often vital to sustaining an effective nonprofit organization. To this end, a creative and strategic approach approach to fundraising is necessary. 

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How and When to Engage With Your Association Membership through Email Campaigns

By Nick Howe on May 26, 2016 at 11:17 AM

 If you manage the communications program for a nonprofit or association, you have successfully accumulated supporters and members through a smart, well-designed email marketing strategy. Congratulations! But the work isn’t over. Now, you need to put the same amount of effort, if not more, into maintaining and engaging your membership that you worked so hard to build (just to clarify, your membership is the group of your supporters, not your internal employees).

So now begs the question: How often is too often to email your members and supporters?

Topics: campaigns email
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5 Job Boards for Association Professionals

By Cleo Dan on May 25, 2016 at 11:27 AM

Whether you are a senior-level association professional looking for a career switch or a young professional just beginning your job search, the association world offers engaging and exciting job opportunities for professionals with different educational backgrounds, expertise, and interests. From marketing, member development, media relations and finance to legislative affairs, associations need savvy people with different skills to support an association's mission and membership. Good luck with your association job search! 

Topics: associations
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4 Advocacy Software Problems and Their Solutions

By Joe Manriquez on May 19, 2016 at 11:41 AM


The use of digital advocacy tools and grassroots advocacy software is on the rise. Increasingly, association professionals and those involved in government relations are using advocacy software to supplement their traditional public policy strategies.

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Organizing a Lobby Day: Tips for Small Associations

By Cleo Dan on April 28, 2016 at 11:08 AM

As the name suggests, a Lobby Day (also referred to as a “legislative day” or “advocacy day”)  is an organized day where participating members of your association convene and meet with lawmakers (state or federal) to promote your association’s policy objectives. Lobby Days require meticulous planning months in advance in order to handle all logistics, such as scheduling meetings with lawmakers and arranging all member activities. 

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How Much Will Advocacy Software Cost My Organization?

By Joe Manriquez on April 21, 2016 at 11:00 AM


Mobilizing membership and supporters on advocacy issues is becoming increasingly important to public affairs and legislative teams all over the country. Often, online advocacy supplements an organization’s government relations strategy; however, the cost of the software is often a deciding factor in which advocacy software an organization selects. The decision to purchase any advocacy software almost always involves a discussion with board members and key stakeholders within the organization because advocacy software can be an investment. 

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Muster Named Finalist for RichTech Award

By Cleo Dan on April 15, 2016 at 2:10 PM

Muster has been selected as a Finalist for the Emerging Small Business Award presented by the Richmond Technology Council. The team at Muster is honored to be named Finalist and excited to be recognized for building a Richmond-based company in the civic technology space. To read more about Muster's nomination, click here.  

 Do you use social media? You can help us win the People's Choice Award for the RichTech Gala by using the hashtag #GeekProm and mentioning us (Muster) in your social media posts. Thank you! 

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We're Hiring: Sales Executive

By Joe Manriquez on April 14, 2016 at 12:33 PM

Driven. Intelligent. Self-starter. Muster is searching for an amazing  Sales Executive to join our growing team!  
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What is Digital Advocacy?

By Cleo Dan on April 14, 2016 at 10:30 AM

Any organized effort to influence public perception of an issue, the policy-making process, or particular legislators is considered political advocacy. Nowadays, digital apps, social media, and the transition to mobile have together transformed the way that citizens connect with lawmakers, reinventing how constituents participate in the legislative process. Digital advocacy is the result of this innovation.

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4 Ways to Create Social Media Buzz for Your Digital Advocacy Campaign

By Cleo Dan on April 7, 2016 at 11:00 AM

Image Source: HowToStartABlogOnline.net   

Amplifying grassroots and media attention around your advocacy campaign requires a multi-faceted approach. Aside from traditional grassroots tactics (such as email broadcasts, door-to-door strategies, phone calls, etc.) social mediacan support your advocacy campaign by extending the reach and influence of your mission-critical agenda.

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Legislative Terms 101

By Cleo Dan on March 22, 2016 at 10:01 AM

Legislative lingo is as familiar as a native language to government relations professionals. For those newly involved in the association advocacy arena, reviewing a comprehensive glossary of legislative terms may be helpful. While vocabulary may differ slightly between different state legislatures, we’ve put together a brief glossary of frequently-used terms in public affairs:

Topics: legislative
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Find Zen Through Nonprofit Technology Tools

By Alex Schettine on March 15, 2016 at 11:00 AM

Zen is often defined as ‘complete and absolute peace’. In the fast-moving nonprofit world, finding any peace can be challenging, but it’s not out of reach with the right nonprofit technology tools. Great nonprofit online tools afford those who use them correctly more time and energy to apply elsewhere. When people possess this extra time and energy, they have the opportunity to find some personal zen.

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