Frequently Asked Questions 

Frequently Asked Questions about Muster

 

Overview

What is Muster?

Muster enables associations, nonprofit organizations, GR/PA professionals, and other policy-influenced groups to engage their advocates in the legislative process with Action Alerts and powerful Email Broadcasts. Muster allows you to influence public policy at the federal, state, and local levels across the country. 

Where is Muster located?

Muster has offices in Richmond, Virginia and Washington, D.C. 

Who utilizes Muster?

Muster was built with advocacy-focused organizations in mind. Our clients include trade associations, nonprofit organizations, advocacy groups, PR firms, lobbyists, and for-profit entities.  

What is digital advocacy?

We believe in technology that makes the legislative process more accessible to the public. Taking this to heart, we are creating innovative digital advocacy tools that empower organizations to engage in the policymaking process through the unified voice of citizens.

 


 

Pricing

How much does Muster cost? 

To learn about our pricing plans, please schedule a demo and speak with one of our advocacy experts. We offer plans for organizations of all budgets and sizes.  

Are there any setup/onboarding fees?

No. We believe in transparency and customer-centric software solutions.

Are any features restricted by pricing?

No. Regardless of your organization's size or pricing plan, you will have complete access to the Muster platform and all of its tools, including targeting legislators at the local, state, and federal levels. That's right - all 50 states available to any organization! 

 


 

Features

How do I log in to Muster?

Log in here. Navigate to www.muster.com and click on the navy blue “Log In” tab.

Does Muster integrate with social media?

Yes, Muster™ allows you to connect your advocates with legislators on Twitter. Additionally, social sharing buttons are included in every advocacy campaign.

What channels does Muster use to communicate with legislators?

Email, patch-through phone calls, Twitter, or U.S. mail. 

How many administrators can I have on an account?

You can invite as many team members as you see fit to collaborate in your account.

What advocacy analytics do I have access to? 

Muster™ provides comprehensive analytics on every Action Alert and Email Broadcast. You can measure and track open-rates, see which of your advocates took action, which legislators were contacted and other important details about the success of your campaign. 

 


 

Customer Support 

How can I contact Muster?

You can call us, email us, and live chat with us on our website. Muster clients also have access to our Knowledge Base, where you will find answers to your product-specific questions.

What days is customer support available?

Our customer support team is available Monday-Friday, 9am-5pm EST.